Terms of service, kept simple.

• About these terms
• Using this website
• The free Website Audit
• Our services and prices
• Founding rates
• Who owns what
• Your responsibilities
• No guaranteed results
• Third-party tools
• Monthly plans
• Liability
• Governing law
• Changes and contact

About these terms

These terms apply when you use shivohamprime.com, request a free audit, or buy any of our services from Shivoham Prime ("we", "us"). They also apply to our specialized brand, MedSpa Prime.

By using the site or accepting a quote, you agree to these terms. If your written scope or quote says something different, the written scope wins for that project.

Using this website

Please don't misuse the site: no attempts to break or overload it, no scraping it at scale, and no false information in our forms. The text, design and graphics on this site belong to us. You're welcome to link to it; please don't copy it for your own business.

Anything marked "Sample", such as the sample audit, uses a made-up business to show the format. It isn't a real client or a real result.

The free Website Audit

• The audit is free, and asking for one doesn't commit you to anything.
• It's based on what we can see on your public website and listings when we review them. Things can change afterwards.
• It's our professional opinion about your website. It isn't legal, medical, financial or regulatory advice.
• You can use the findings yourself, with your current web provider, or with us.
• We may decline a request, for example if the website can't be reached.

Our services and prices

• Written scope first. Every project is done under a written scope or quote that you accept before work starts. It sets out what's included, the price and the timeline.
• Fixed prices, confirmed in writing. The price in your accepted quote is the price you pay for that scope. If you ask for something new mid-project, we quote it first and only start once you agree.
• Website prices. Prices on this website are in US dollars and may change. For the UK and Australia, we confirm the final price in writing before you start.
• Timelines start once we have what we need from you (content, logins, feedback). If we're waiting on something, the date moves by the same amount, and we'll tell you.

Founding rates

Our first 3 founding clients get the founding prices shown on our services page, locked for 12 months from acceptance of the first quote, as confirmed in writing. In return, if you're happy with the result, we ask for a short case study and an honest review. You're never obliged to write a positive review, and wherever we publish one we'll say that you received a founding rate.

Who owns what

• When you've paid in full, you own your website, the content we write for you, and the design files we make for your project.
• Your domain, hosting and accounts stay (or are set up) in your name. You can leave at any time and take everything with you.
• Third-party items (for example, themes, plugins, fonts or stock images) come with their own licences, set up in your name where possible.
• We keep the right to reuse our general know-how, methods and non-client-specific code. We'll only show your project in our portfolio or case studies with your permission.

Your responsibilities

• Accurate information. The facts, prices, credentials and content you give us are accurate and up to date.
• Rights to what you give us. You have the rights or licences for the images, logos, videos and text you send us to use.
• What your site claims. You're responsible for the claims made on your own website and in your ads, including any rules for your industry or profession.
• Regulated industries. If you work in healthcare, dental, legal, financial or another regulated field, you remain responsible for making sure your site follows your profession's advertising and practice rules. We write carefully and flag claims that look risky, but we don't give legal, medical or financial advice.
• Health and sensitive information. Our websites are for marketing and inquiries, not for medical records. We keep forms to basic contact details. If you need forms that collect health information, we'll connect a tool designed for it (for example, one whose provider will sign a HIPAA business associate agreement with you), and you choose and contract with that provider.
• Timely feedback and access. You give us the content, logins and feedback we need, when we need them.

No guaranteed results

We build and fix websites, and we show you proof of the work: before-and-after speed scores, checklists and screenshots. We can't control how many people contact you, because that also depends on your offers, prices, reviews, ads, competitors and market. So we don't guarantee search rankings, traffic, leads, customers, revenue or any other result, and nothing on this site should be read as a promise of them.

Third-party tools

Websites rely on other companies' services, such as hosting, domain registrars, booking tools, form tools, plugins and Google. Their own terms apply, and we can't control their prices, changes or outages. Unless your quote says otherwise, fees for third-party tools are paid by you, directly to the provider.

Monthly plans

• Monthly plans are billed monthly. Some have a minimum term, shown on the plan and in your written agreement (for example 3, 6 or 12 months). The two care plans have none. After any minimum term, you can cancel at any time with 30 days' notice by email.
• If a plan includes a new website and you end it before the minimum term, the rest of the website price is due for the months left (pro-rata), and then the website is yours.
• Ad spend and other third-party costs are paid by you, directly to the provider (for example Meta or Google), and are never part of our fee.
• The included edit time is for that month and doesn't carry over to the next.
• Bigger changes that don't fit the included time are quoted first, as a fixed price.

Liability

We do careful work and fix our own mistakes. If something goes wrong:

• our total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim;
• we aren't liable for indirect or consequential losses, such as lost profits, lost revenue, lost data you didn't back up, or lost business opportunities;
• this website and the free audit are provided "as is", without warranties.

Nothing in these terms limits or excludes any liability or right that can't be limited or excluded by law. That includes liability for fraud, or for death or personal injury caused by negligence, and your rights under the Australian Consumer Law. Where the Australian Consumer Law lets us limit our liability for failing to meet a consumer guarantee, we limit it to supplying the services again or paying the cost of having them supplied again.

Governing law

Your written project agreement says which country's laws apply and where disputes are handled. Before going to court, we'll always try to resolve a problem by talking it through with you first.

Privacy

How we handle personal information, including our business emails, is explained in our privacy policy.

Changes and contact

We may update these terms. When we do, we'll change the date at the top. The terms in place when you accepted your quote apply to that project.

Questions about these terms: info@shivohamprime.com.